Privacy Policy – Woodcraft Hospitality
Effective Date: 5/20/2026
Woodcraft Hospitality (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, services, and communications.
1. Information We Collect
We may collect the following information:
Name, phone number, email address, and contact details
Inquiry details submitted through website forms or direct communication
Reservation, service, or customer request information
Employment or internal employee-related information (if applicable)
Communication records including calls, emails, and SMS messages
Website usage data such as IP address, browser type, and cookies
2. How We Use Your Information
We use your information to:
Respond to customer inquiries, questions, and service requests
Provide hospitality-related services and support
Manage reservations, bookings, and operational coordination
Communicate with customers regarding service updates or concerns
Facilitate internal employee communication and business operations
Improve service quality and customer experience
3. SMS and Messaging Communications
By providing your phone number through our website, booking systems, or direct communication, you consent to receive SMS communications from Woodcraft Hospitality for the following purposes:
Customer inquiries, questions, and support responses
Service updates, confirmations, and operational notifications
Internal employee communications related to work coordination
Follow-ups regarding customer requests or service issues
Messages may be sent by both customer support staff and internal operations teams.
These messages are strictly non-promotional and are intended for customer care and operational communication only.
Message frequency varies.
Message and data rates may apply.
4. Opt-Out Instructions
You may opt out of SMS communications at any time by replying:
STOP to unsubscribe
HELP for assistance
You may also contact us directly to request removal from messaging.
5. Data Sharing
We do not sell or rent personal information.
We may share information only with:
Authorized employees and internal departments
Service providers assisting business operations
Payment processors (if applicable)
Legal or regulatory authorities when required by law
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information.
7. Data Retention
We retain personal information only as long as necessary for business operations, legal obligations, or customer service needs.
8. Your Rights
You may request to:
Access your personal information
Correct inaccurate information
Request deletion of your data where legally permitted
9. Changes to This Policy
We may update this Privacy Policy at any time. Updates will be posted on this page.
10. Contact Information
Woodcraft Hospitality
Website: https://woodcrafthospitality.com/
Email: sales@woodcrafthospitality.com
Phone: (630) 984-4703
Terms of Service – Woodcraft Hospitality
Effective Date: 5/20/2026
These Terms of Service (“Terms”) govern your use of services provided by Woodcraft Hospitality.
1. Services Provided
Woodcraft Hospitality provides hospitality-related services, including:
Customer support and inquiry handling
Hospitality operations and service coordination
Reservation and booking assistance
Internal workforce and operational communication
2. SMS and Communication Consent
By providing your phone number through our website, booking platforms, or direct communication, you consent to receive SMS communications from Woodcraft Hospitality for:
Customer service and inquiry responses
Service updates and operational notifications
Internal employee coordination (where applicable)
Follow-ups related to service requests
These communications are non-promotional and strictly operational/customer service-based.
Message frequency varies.
Message and data rates may apply.
3. Opt-Out
You may opt out at any time by replying:
STOP to unsubscribe
HELP for assistance
4. User Responsibilities
Users agree to:
Provide accurate and complete information
Use services in a lawful and respectful manner
Cooperate with service coordination when needed
5. Limitation of Liability
Woodcraft Hospitality is not liable for:
Delays caused by third-party providers
Service interruptions beyond reasonable control
Indirect or consequential damages
6. Internal Communications
Employees may receive SMS or messaging communications for scheduling, coordination, and operational updates necessary to business functions.
7. Termination
We may suspend or terminate access to services or communications if misuse or violations occur.
8. Governing Law
These Terms are governed by applicable laws in the jurisdiction where Woodcraft Hospitality operates.
9. Changes to Terms
We may update these Terms at any time. Continued use of services constitutes acceptance of changes.
10. Contact Information
Woodcraft Hospitality
Website: https://woodcrafthospitality.com/
Email: sales@woodcrafthospitality.com
Phone: (630) 984-4703