Woodcraft Hospitality sells through procurement agnents, design firms, and distributors. Contact us directly at info@woodcrafthospitality.com

Woodcraft Hospitality sells through procurement agents, design firms, and distributors only. However, during the design and development process, we communicate with all parties involved: including the procurement company and the client. When a client is ready to place their order, a procurement agent, design firm or distributor can submit the order, manage the order project, and arrange for delivery of the order.

For replacement items, please feel free to reach out to your original dealer, or to Woodcraft Hospitality directly. If you do elect to contact us directly, please include your invoice number, the hotel address, and details for the piece or pieces needing replacement (include the item number, the item description, the quantity needed, and delivery information) with your inquiry.

It looks like you’re well on your way to discovering what Woodcraft Hospitality can do for your hotel business. As a next phase, just email us your designer’s concept and casegood specifications (and your designer’s contact information in case we need it).

From there, we’ll have our engineer produce a line drawing for each piece in your design, and send it to you for approval. Once approved, we’ll work up a high-quality furniture and room rendering to give you a view into the completed space; we do this for free. We’ll then revise the line drawing and rendering according to any desired changes.

Once the concept rendering has been approved by you, we will go ahead and build the model room. Our pricing structure can include a free model room build, depending on the size of your project.

It’s up to you. For some projects, we recommend it without hesitation. But the model room design and build process adds time and expense to final delivery, and some clients with smaller orders forgo this option.

In the absence of a model room, Woodcraft Hospitality suggests line drawings, rendering(s), and a single casegood sample to give an indication of what the final product will look and feel like (a nightstand makes a great sample item).

The cost of a model room depends entirely on the size of the project/order. Our price structure for model rooms is as follows:

• If the casegoods project quote is less than $100,000, the full production unit price for the model room will apply. Please bear in mind that our competition routinely charges 2-3 times the production unit price for a model room build.
• If the casegoods project quote is between $100,000 to $149,999, Woodcraft Hospitality will credit 50% of the model room product costs upon placing the production order.
• If the casegoods project quote is over $150,000, Woodcraft Hospitality will credit 100% of the model room product costs upon placing the production order.

The delivery time for a model room build depends on the complexity of the design—the number of pieces involved in the collection, and the lead time required for the COM materials (fabric, accessories, etc.) to be delivered to our factory. The following schedule is our general lead time after all shop drawings are approved by our customer and all COM materials (if any) are received at the factory. This excludes shipping time.

• 4 to 6 pieces of furniture: 15-20 days
• 7 to 10 pieces of furniture: 20-28 days

That depends on whether you are ordering Custom Collection or Branded Collection casegoods. Woodcraft Hospitality’s cooperative working process is a bit different depending on the collection desired. You can find out more in our Guide to Working with Woodcraft Hospitality.

That depends on the use and application of the specific casegood piece. As with other aspects of our casegoods design and manufacturing process, we alter our approach based on where and how the piece will be used; for example, we use moisture resistant plywood for our vanities, to give them the best possible durability in hotel room baths.

For cosmetic appeal on horizontal surfaces, we suggest branded HPL (Formica, Wilsonart), or natural or synthetic stone (including Quartz); for vertical surfaces, we recommend natural wood veneers (walnut, cherry, maple, birch, and others). We use Sherwin Williams paint and stains exclusively for all our finishing.

Since the color and texture of the veneer or veneers you choose will dramatically affect the living style of the room, we suggest speaking with your designer to sound out a cohesive, appealing look that will remain relevant for many years.

For most guestrooms, we recommend particle board or MDF. Particle board is less expensive, but MDF offers greatly strength and durability; if you desire a long-term guest room design solution, MDF might be the better choice.

For baths, we recommend only moisture resistant plywood. It is the only product we use that is specifically designed to withstand the humidity exposure inherent in bathrooms, plus it is also very durable.

Woodcraft Hospitality puts an extraordinary effort into this aspect of our casegoods manufacturing process: we developed a proprietary, 7-step, full polyurethane finish just for our products.

Most of your furniture will be delivered already assembled; generally speaking, only headboards, floating nightstands, and some combo casegood items will require installation.

Woodcraft Hospitality instructions will be provided to your general contractor or installer in advance of your casegoods order delivery, so they can familiarize themselves with the tools and methods needed for fast, successful installation.

For best results and longest life of your custom Woodcraft Hospitality casegoods, please refer to the Woodcraft Cleaning Guide. It will tell you everything you need to know about getting the most out of your order.

The most common veneers are walnut, birch, maple, cherry, ash, oak, and teak. If you’re interested in another, please ask your Woodcraft Hospitality dealer to see if it’s available. We will be happy to accommodate our client’s customization requests if we can.

That depends on the application: the expected usage profile, and the kind of living style you would like to achieve in your guest spaces. If cost is of lesser concern, then buying imported hardwood with a select grain may be a great option.

Generally, though, locally sourced hardwoods are less expensive, very durable, and beautiful; Poplar is abundant in Vietnam, for example, and it makes a terrific casegoods material.

To keep your custom Woodcraft Case Goods looking new, and in order to ensure their ultimate longevity as attractive furnishings, please refer to our Woodcraft Cleaning Guide. There you will find all information needed on cleaning products, schedule, and best practice methods.

Our standard warranty is five years, limited. But please refer to our warranty policy for specific details, and feel free to contact us at sales@woodcrafthospitality.com if you have unresolved questions. We’ll be happy to get back to you.

The best way to avoid asking this question is to carefully refer to the installation instructions provided by us before and during installation! But, if you still need assistance, please don’t hesitate to call us at (630) 984-4703. We’ll take care of the issue right away.

Woodcraft works with dealers whose specialty are in pre- and post-sale service. The dealer who you buy the furniture from is your first point of contact for any issue with the order. Our dealers are in close communication with us for any post-sale service matters. Together we will provide you a remedy on your challenges in a timely manner.

Woodcraft Hospitality is dedicated to long-term customer satisfaction. We’ve built our company on an ideal of longevity: durable, attractive products, and service that leads to an ongoing relationship between our company and the brands and hotels we supply. We work specifically with dealers and procurement companies who feel the same way, and specialize in full service at all phases of the client-provider relationship.

We are very aware at how valuable your time is, and how essential it is that your customers receive the best possible experience during their stay. If you have any issue at all with your order, please begin the resolution process by contacting your dealer. They will contact us, and together we will provide you with a solution in a timely manner.

No member of our team arrived at Woodcraft Hospitality without considerable on-the-job experience in the field of furniture design and/or manufacturing, engineering, logistics, or management. Our company team collectively represents almost four centuries of professional expertise and accumulated best-practices knowledge.

Woodcraft Hospitality believes in building quality casegoods, beginning with pre-production planning and methodology. We engineer quality, and ensure it by closely monitoring every step of the process, from initial rendering to finishing. Every Woodcraft casegood item that is delivered arrives with our reputation intact.

Please read “Our Story” on the About Us page.