CASEGOODS – WARRANTY:
Woodcraft Hospitality warrants to the immediate buyer that its products will be free from defects in workmanship and material, given normal use and care, for a period of Five (5) years from the ship date of initial product delivery with the exception of quartz/stone tops, which are warranted for a one (2) year period. Warranty periods extend from the ship date of initial product delivery.
Buyer’s remedy pursuant to this Warranty is limited to repair or replacement at Woodcraft Hospitality’s option. Any claims for defective product must be submitted in writing to Woodcraft Hospitality’s authorized representative at the address provided below; via the customer service email address [email protected]; or by calling Woodcraft Hospitality’s customer service line at 630-984-4703 and speaking to a company representative.
Woodcraft Hospitality assumes no responsibility for repairs to or replacement of product sustaining damage resulting from user modifications; attachment of third party product to a Woodcraft product; misuse; abuse; improper installation; alteration; or negligent use. Damage resulting from unauthorized repair or improper maintenance, including but not limited to use of harsh furniture cleaning agents, water and floor cleaning mixtures and any other chemicals affecting the finish or product structure, are also not covered under this warranty. In accordance with industry practice, stone tops must be sealed immediately after installation and then subsequently based on the sealant’s suggested schedule to be covered by warranty. Products used in applications other than the intended use are not covered by this warranty.
Woodcraft Hospitality will pass on from the original equipment manufacturer (OEM) any warranty applying to customer specified material.
THERE ARE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, EXCEPT AS SET FORTH ABOVE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. SELLER SHALL NOT BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES OR LOST PROFITS ARISING FROM PRODUCT DEFECTS, DELIVERY DELAYS OR OTHER BREACH BY SELLER.
All warranty inquiries should be addressed to:
Customer Service Department
920 N Lombard Road, Lombard, IL 60148